Question 1

What is TrackFee?

Accepted Answer

TrackFee is an intelligent fee collection automation platform designed for educational institutions, coaching centers, NGOs, and event organizers. It automates the entire fee collection lifecycle - from sending reminders to payment reconciliation - saving you hours of manual work every day.

Question 2

Who can use TrackFee?

Accepted Answer

TrackFee is perfect for schools, colleges, universities, coaching institutes, tuition centers, pre-schools, NGOs, event organizers, membership clubs, sports academies, and any organization that needs to collect recurring payments or fees from members.

Question 3

How long does it take to set up TrackFee?

Accepted Answer

You can set up TrackFee in just 5 minutes! Simply add your members (via Excel upload or manual entry), set your fee structure, configure reminder preferences, and you're done. The system takes care of everything else automatically.

Question 4

Do I need technical knowledge to use TrackFee?

Accepted Answer

Not at all! TrackFee is designed to be extremely user-friendly. If you can use email or WhatsApp, you can use TrackFee. Our intuitive interface requires zero technical knowledge, and we provide full onboarding support.

Question 5

Is my data secure with TrackFee?

Accepted Answer

Absolutely! We use bank-grade encryption (256-bit SSL) to protect all your data. We're PCI-DSS compliant for payment security and conduct regular security audits. Your data is backed up daily and we never share it with third parties.

Question 6

How much does TrackFee cost?

Accepted Answer

We offer three simple plans: Starter (Free for up to 50 members), Professional (₹999/month for up to 500 members), and Enterprise (Custom pricing for unlimited members). There are no hidden fees or per-transaction charges.

Question 7

Is there a free trial?

Accepted Answer

Yes! Our Starter plan is completely free forever for up to 50 members. For the Professional plan, we offer a 14-day free trial with full access to all features. No credit card required to start.

Question 8

Do you charge per transaction?

Accepted Answer

No! Unlike many other platforms, we don't charge per-transaction fees. You pay a simple, flat monthly fee based on the number of active members. This makes budgeting easy and predictable.

Question 9

Can I upgrade or downgrade my plan?

Accepted Answer

Yes, you can upgrade or downgrade your plan at any time. When you upgrade, you'll get immediate access to new features. When you downgrade, changes take effect at the end of your current billing cycle.

Question 10

What happens if I cancel my subscription?

Accepted Answer

You can cancel anytime with no cancellation fees. Your account remains active until the end of your current billing period. You can export all your data before canceling. We'd love to know why you're leaving so we can improve!

Question 11

What channels can I use to send reminders?

Accepted Answer

You can send automated reminders via WhatsApp, Email, and SMS. WhatsApp is included in all plans, Email is free, and SMS is included in Professional and Enterprise plans. You can choose single or multiple channels for each reminder.

Question 12

Can I customize the reminder messages?

Accepted Answer

Yes! You can fully customize all reminder templates with your institution's branding, tone, and messaging. Use variables like {name}, {amount}, {due_date} to personalize each message. Support for multiple languages is also available.

Question 13

How does the payment collection work?

Accepted Answer

TrackFee generates unique payment links for each member and sends them automatically via your chosen channels. Members click the link and pay instantly using UPI, cards, net banking, or wallets. Payments are settled directly to your bank account within 2 business days.

Question 14

Can I track partial payments?

Accepted Answer

Yes! TrackFee supports partial payments and payment plans. You can see exactly how much each member has paid, what's pending, and automatically send reminders for remaining amounts. Perfect for EMI or installment-based fee collection.

Question 15

Can I manage different fee types?

Accepted Answer

Absolutely! You can create multiple fee types like tuition fees, admission fees, exam fees, event fees, etc. Each fee type can have its own amount, due date, and reminder schedule. Perfect for institutions with complex fee structures.

Question 16

Does TrackFee support group fees?

Accepted Answer

Yes! You can organize members into groups (like Class 10A, Batch 2024, Silver Members) and apply fee structures to entire groups. This saves time when managing large institutions with hundreds or thousands of members.

Question 17

Can I use TrackFee for event ticketing?

Accepted Answer

Yes! Our event ticketing feature lets you create events, sell tickets with custom pricing, send automated confirmations, and even generate QR codes for check-in. Perfect for workshops, seminars, cultural events, or sports tournaments.

Question 18

What payment gateways does TrackFee support?

Accepted Answer

TrackFee integrates with all major Indian payment gateways including Razorpay, Cashfree, and Paytm. We support UPI, Credit/Debit Cards, Net Banking, Wallets, and other payment methods. International payment support is also available.

Question 19

Can I integrate TrackFee with my existing accounting software?

Accepted Answer

Yes! Enterprise plans include custom integrations with popular accounting software like Tally, QuickBooks, and Zoho Books. You can also export data in Excel/CSV format for manual import into any accounting system.

Question 20

Does TrackFee have a mobile app?

Accepted Answer

TrackFee is a fully responsive web application that works perfectly on mobile browsers. A dedicated mobile app for iOS and Android is coming soon! You'll get full functionality on any device with an internet connection.

Question 21

What browsers are supported?

Accepted Answer

TrackFee works on all modern browsers including Chrome, Firefox, Safari, Edge, and Opera. We recommend using the latest version of your browser for the best experience. Mobile browsers are fully supported too.

Question 22

Is there an API for developers?

Accepted Answer

Yes! Enterprise plans include API access for custom integrations. You can use our REST API to add members, create fees, send reminders, fetch payment data, and more. Full API documentation is provided.

Question 23

Can I white-label TrackFee for my institution?

Accepted Answer

Yes! Enterprise plans include white-labeling options where you can use your own branding, logo, and domain name. Your members will see your institution's branding throughout the payment experience.

Question 24

What kind of customer support do you provide?

Accepted Answer

Starter plan gets email support with 24-hour response time. Professional plan gets priority email & chat support with 4-hour response. Enterprise plan gets 24/7 phone support with a dedicated account manager.

Question 25

Do you provide training for my team?

Accepted Answer

Yes! We provide free onboarding training for all plans. Enterprise customers get personalized training sessions for their entire team. We also have video tutorials, help articles, and webinars available 24/7.

Question 26

What if I need help migrating from my current system?

Accepted Answer

We provide free migration support! Our team will help you import all your existing member data, fee structures, and payment history from Excel, other software, or manual records. Professional and Enterprise plans get dedicated migration assistance.

Question 27

How often do you release new features?

Accepted Answer

We ship new features and improvements every week based on customer feedback. All updates are automatic - you don't need to do anything. Major features are announced via email and in-app notifications.

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